Privacy Policy

Last updated: January 2024

Introduction

Mellow-ember is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mellow-ember.com or engage with our sustainable energy consulting services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide Directly

We may collect and process the following data that you provide to us:

• Name and contact information including email address
• Organisation name and job title
• Information about your energy usage and requirements
• Communications you send to us
• Feedback and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and your visit, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Operating system and device type

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our sustainable energy consulting services
• To respond to your enquiries and communicate with you
• To send you information about our services that may be of interest
• To analyse website usage and improve our online presence
• To comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with a legal obligation

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our relationship with you.

Your Rights

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Mellow-ember
47 Riverside Business Centre
Liverpool, L3 4BQ
United Kingdom
Email: [email protected]